Legal
Cancellation
Policy
Order Requirements
We accept orders with a combined source price of ¥50,000 JPY or more (multiple cards can be combined; there is no per-card minimum). All prices and refunds are calculated in Japanese Yen (JPY). Cards are handed off in person only — we do not offer postal or international shipping.
Payment Flow
- Once an order is confirmed via WhatsApp, the customer pays 120% of the source price in advance (bank transfer or Wise). This consists of the source price (100%) plus a non-refundable engagement fee of 20%, which counts toward the 40% service fee.
- We begin sourcing only after payment is received. If the price rises by up to 20%, we proceed with the purchase without further confirmation.
- Once the card is secured, the customer pays the remaining balance (actual source price × 140% minus the amount already paid) by transfer. Receipt of the balance concludes the contract.
- The in-person handoff is then scheduled. No payment takes place at handoff — we do not handle cash.
Customer-Initiated Cancellations
Cancellation fees are calculated as follows:
| Timing | Cancellation Fee | Refund Amount |
|---|---|---|
| Before handoff (regardless of sourcing status) | Engagement fee (20% of source price) | Total amount paid − engagement fee |
| After handoff | No refund | — |
For partial cancellations of multi-card orders, the engagement fee (20% of the source price) applies to the cancelled cards only.
Example
Example assumes only the advance payment (120% of source price) has been made, with full cancellation before the balance settlement.
| Card | Source Price | Prepaid (120%) | Engagement fee (20%, non-refundable) | Refund |
|---|---|---|---|---|
| Card A | ¥50,000 | ¥60,000 | ¥10,000 | ¥50,000 |
| Card B | ¥80,000 | ¥96,000 | ¥16,000 | ¥80,000 |
| Total | ¥130,000 | ¥156,000 | ¥26,000 | ¥130,000 |
Operator-Initiated Cancellations
If we are unable to fulfill your order for reasons beyond your control, the following applies:
| Card sold out | Full refund for the unfulfilled portion, or we propose an alternative card. |
|---|---|
| Price increase | If the increase is up to +20% of the source price, we proceed with the purchase without further confirmation and the difference is reflected in the balance settlement. Beyond that, we notify you and offer three options: pay the price difference, accept an alternative card, or receive a full refund. |
| Price decrease | The difference is adjusted in the balance settlement (or refunded if identified afterwards). |
| Card found to be counterfeit | Full refund, or we source an alternative. |
| Condition does not match listing | We notify you before handoff. You may accept the card, request an alternative, or receive a full refund. |
No-Show Policy
If you do not attend your scheduled handoff appointment without prior notice, the same rule as a cancellation applies: the engagement fee (20% of the source price) is retained. We will hold the card for 14 days and attempt to reschedule. After 14 days without contact, the card will be relisted for sale.
Exchange Rate Policy (International Payments via Wise)
All prices and refunds are denominated in Japanese Yen (JPY).
- When payment is received via Wise in a foreign currency, the JPY equivalent at the time of receipt is recorded as the confirmed payment amount.
- Any refunds are calculated in JPY and sent back via Wise. The foreign currency amount you receive will depend on the exchange rate at the time of the refund transfer.
- Exchange rate fluctuations between payment and refund are the customer's responsibility. This is standard practice for JPY-denominated international transactions.
How to Cancel
To cancel an order, please contact us via WhatsApp. Cancellations are confirmed once we acknowledge your message in writing. Cancellation fees are deducted from your prepayment, and the remaining balance is refunded via your original payment method within 14 business days.
Last updated: March 2026